90% of patient access leaders rank patient experience as the key differentiator for hospitals in 2021
Amid wave two of COVID-19 during October 2020, Lumeon surveyed senior leaders responsible for patient access in hospitals and health systems across the United States. This report is a summary of the findings.
Take a look inside the report
Download Lumeon's latest report to learn the top challenges and priorities identified, and how to achieve your patient access center goals.
In this report, you will:
Discover important ways to differentiate yourself in the market to attract and retain patients.
Identify common challenges that prevent you from achieving your patient access goals.
Learn how Covid-19 has exacerbated existing problems and accelerated the need to solve them.
Understand first steps in the evolution of telehealth to virtual care journeys.
Explore how providers are planning to extend the use of automation and technology in 2021.
