90% of patient access leaders rank patient experience as the key differentiator for hospitals in 2021 

Amid wave two of COVID-19 during October 2020, Lumeon surveyed senior leaders responsible for patient access in hospitals and health systems across the United States. This report is a summary of the findings.

Take a look inside the report
Download Lumeon's latest report to learn the top challenges and priorities identified, and how to achieve your patient access center goals.

In this report, you will:

  • Discover important ways to differentiate yourself in the market to attract and retain patients.
  • Identify common challenges that prevent you from achieving your patient access goals.
  • Learn how Covid-19 has exacerbated existing problems and accelerated the need to solve them.
  • Understand first steps in the evolution of telehealth to virtual care journeys.
  • Explore how providers are planning to extend the use of automation and technology in 2021. 

Download to see the full report now