90% of patient access leaders rank patient experience as the key differentiator for hospitals in 2021
Amid wave two of COVID-19 during October 2020, Lumeon surveyed senior leaders responsible for patient access in hospitals and health systems across the United States. This report is a summary of the findings.
Download Lumeon's latest report to learn the top challenges and priorities identified, and how to achieve your patient access center goals.
In this report, you will:
- Discover important ways to differentiate yourself in the market to attract and retain patients.
- Identify common challenges that prevent you from achieving your patient access goals.
- Learn how Covid-19 has exacerbated existing problems and accelerated the need to solve them.
- Understand first steps in the evolution of telehealth to virtual care journeys.
Explore how providers are planning to extend the use of automation and technology in 2021.